Q: I have made a provisional visit booking with the Gardens. What happens next?
A: To permanently reserve your visit date, we need to receive a completed booking form within one week. (A booking form can be accessed from our website or we can e-mail/fax one to you; it can then be returned by e-mail, fax or post.) Once we receive your completed booking form, we will e-mail you confirmation of your visit within one week, which will include all the information you will require about the day, including timings for any teaching sessions. If you do not receive a confirmation e-mail within a week, please check your junk/spam folder as our e-mails are sometimes diverted there.
Q: What time can we arrive/stay until?
A: The Gardens open at 10am (we cannot admit anyone before this time for safety and insurance reasons. We ask groups not to arrive before 10am as there is no waiting area other than the car park). You are then free to choose your own departure time to suit your visit.
Q: Will we be provided a lunch/storage space?
A: A lunch/storage space will be provided for you if requested (on booking form); it will usually be indoor but may be a covered, outdoor area if the weather is warm but wet. You are also welcome to lunch on the lawn or benches around the grounds (pupils are not permitted to use the Pavilion Tea Room or its seating areas).
Q: How many teaching sessions can I book and how do I know which to choose?
A: For the teaching session charge, we provide one teaching session for every 30 pupils. We can provide a second teaching session (subject to availability), but each session will be charged for individually. Please see the Teaching Sessions area of our website for what is included in each session, so you can make an informed decision about which links best to your topic/subject.
Q: Will resources be provided for our self-guided time?
A: There are a wide range of free teaching resources available on our website for you to download and print before your visit (they will not be provided on the day). We also provide orienteering maps for you to borrow, if requested.
Q: Will our pupils be supervised by Gardens staff?
A: A teaching session will be taught by a member of the Gardens’ Education Team, but pupil behaviour is still the responsibility of your staff. For the rest of your visit, supervision of all pupils is the sole responsibility of your staff at all times. Please note that certain teaching areas (e.g. the glasshouses) will be open to the public at the time of your visit, so please ensure acceptable pupil conduct at all times.
Q: Can I come for a pre-visit?
A: Yes. Just bring letterheaded paper from your school, signed by your Head Teacher with the date of your visit, and you will be allowed free entry to the Gardens.
Q: Can we pay for our visit on the day?
A: We accept payment on the day of your visit, made by cash, cheque or credit card. If you prefer, you can be invoiced before or after your visit (for groups of 10 children or more only).
Q: Is there a gift shop?
A: Yes. Pupils are allowed into the shop in groups of 10. `Goody bags` can also be ordered in advance to prevent pupils having to bring spending money on the day. Please note that all goody bag/shop payments must be made on the day of your visit.
Q: Is there free parking on-site?
A: Yes, for cars and minibuses. Please enter your vehicle registration into the machines in Reception to obtain free parking. Coaches are not permitted to park or drop-off in the car park due to restricted space. There is a nearby area where coaches are permitted to park. Please see the `Coach Drop-off and Parking Instructions` link on our website for more information.