FAQs

Find the answers below to our most frequently asked questions.

If you still need help, feel free to get in touch with us and a member of our team will be more than happy to help you.

 

Click here to get in touch with us

Can I bring a picnic into Birmingham Botanical Gardens?

Yes, visitors are welcome to bring their own picnic to the Gardens. We just ask for all rubbish to be taken with visitors when they leave. We also offer a selection of hot and cold food and drinks at the Pavilion Tearooms.

Do you sell alcohol at Birmingham Botanical Gardens?

We offer a small selection of premium beers, wines and prosecco at the Pavilion Tearooms for visitors to purchase.

Can we bring our own alcohol into Birmingham Botanical Gardens?

Birmingham Botanical Gardens is not licensed outside, therefore you can bring your own alcohol. We ask that you drink responsibly.

Can I bring our dog into Birmingham Botanical Gardens?

Unfortunately, we do not allow dogs other than assistance dogs into the Gardens.

Is the Gardens wheelchair friendly?

Yes, the Gardens are wheelchair friendly.

The Gardens have an extensive network of paths which provide convenient access in most areas to all users including those on mobility scooters and in wheelchairs.

Click here to read our full Disability and Access Guide

Is there wheelchairs or scooters available to borrow?

We have three manual wheelchairs and three electric mobility scooters available for free loan, which must be pre-booked to ensure availability.

To pre-book, please call 0121 454 1860. A small deposit of will be required on arrival to the Gardens, which will be refunded when scooters/wheelchairs returned safely.

Click here to read our full Disability and Access Guide

Is there free car parking at Birmingham Botanical Gardens?

We provide free parking at Birmingham Botanical Gardens. To ensure parking is reserved for visitors to the gardens we ask all visitors to register your car on arrival. All unregistered cars parked will receive a parking charge notice. On busy days, spaces may be limited.

How can I be sure that I won’t receive a fine?

We have a simple parking procedure at the Gardens which is in place to ensure that our visitors are able to park here anytime, for free.

Upon entering our car park, you will receive one-hour free parking – this is to ensure visitors to our shop are not penalised. If you are entering the Gardens and plan to spend longer than an hour here, you must enter your registration into our machine and keep hold of your receipt.

Visitors that do not enter their registration will receive a fine if they overstay the one hour grace period. Visitors that do enter their registration must keep hold of their receipt for a minimum of six weeks – if you cannot present a receipt, you may not succeed in your appeal and will be liable to pay up to £100.

We must stress that this process is in place to protect our visitors – the Gardens do not receive any revenue from these fines.

I’ve received a fine from your car park. What can you do?

Unfortunately, due to contractual obligations, we are legally not allowed to interfere with parking fines. The number to call is 0115 822 5020 (there is an option to speak to an operator during office hours) or you can contact them via email at appeals@ce-service.co.uk.

If you are able to provide evidence of your entry/membership, this should hopefully strengthen your case.

Please click here to read more on parking and parking charge notices.

Do you have lockers?

We don’t have lockers at the Gardens.

What payment types do you accept?

We accept cash and card at reception and in our shop. Please note that we currently only accept cash at the Pavilion Tearoom.

Is smoking permitted at Birmingham Botanical Gardens?

Smoking is banned inside the buildings but we allow smoking in the external areas of our site. We ask that you respect other guests’ personal space, and do not smoke near children or other non-smokers.

Is Birmingham Botanical Gardens a good place to bring children?

The Birmingham Botanical Gardens is an award-winning attraction and venue and we are constantly refreshing our events programme to ensure it is fun and exciting for children and families.

If there is something you or your children would like to see at the Gardens, please email us at admin@birminghambotanicalgardens.org.uk.

We have two modern playgrounds for our younger guests to explore and enjoy at the Gardens every day.

Can I take pictures in Birmingham Botanical Gardens?

Yes you can take pictures at the gardens - we actively encourage it as we always love to see them on social media, so don't forget to tag us in!

Does the Gardens have WiFi internet access?

Free WiFi access is available in reception for all visitors to the Gardens.

Will you donate a raffle prize for my charity/school?

As you can imagine we receive a great number of requests from charitable organisations for support, and as a charity ourselves, we are unable to assist other charities with donations.

Can I hire the Gardens?

Our third-party events team will be able to assist with all enquiries related to the Gardens as a venue.

Click here to see more information

Are there any deals to get into the Gardens?

We regularly run ticket offers with National Express, National Rail and other third parties. Please check directly with them to see if they are running.

Occasionally, the Gardens opens its doors for free.

Click here to see our What's On guide

How much is it to get into the Gardens?

Our pricing structure varies from person to person.

Click here to see our admission prices

What's the commission fee for?

This fee contributes to our ticketing system; ticket sales and fulfilment costs. Alongside other income streams, it helps us to stay an effective business, which in turn, allows us to reinvest in Birmingham Botanical Gardens & Glass House Limited (charity no. 528981) and the services we provide.