Reopening and Coronavirus FAQs

Below are answers to some of your most frequently asked questions in the light of current guidance.

If you have any of the symptoms of Coronavirus or you have been in contact with anyone with the virus in the last 14 days, please do not come to the Gardens.

How do I book tickets?

Click the ‘Buy Tickets’ button at the top of our website. Select the date and time you wish to visit the Gardens and click ‘Tickets’.

Members: Member can visit the Gardens for free but must book a ticket online in advance for a time slot. 

Click ‘Enter promo code’ and input your membership number. ‘BBG Members’ will then appear as an option.

Select ‘1’ from the dropdown list. This is 1 ‘timeslot’ rather than 1 person. Your membership will still be valid and you will still be allowed to bring along the number of guests your membership will normally allow:

  • Adult Plus Guest (one adult, one family guest)
  • Family (two adults, three children/concessions)
  • Concessions (students, 60+, allows admission for cardholder and guest)
  • Life Membership (allows membership for cardholder and guest)
  • Senior Life Membership (allows admission for cardholder and guest)

You will need to bring your membership card and some personal photographic identification of the cardholder with you. The cardholder must be present.

Non-members: Select the ticket type you would like and select the number of tickets from the dropdown menu. Please note, the number of tickets may vary depending on availability and the number of tickets that have already been booked.

If you need help with the booking or have no access to the internet/website, please do call us on 0121 454 1860 and we can make the booking for you.

Tickets are non-refundable and non-transferable.

Is there parking available?

There is parking available, but if you are able to do so, please visit us on foot to help ensure space for visitors who need the car park most.

When are the Gardens open?

10.00-6.00 daily, as normal, but this will be reviewed and may change. If we do need to change this, we will update our website and social media to reflect any changes. You can sign up to our newsletter too.

How long can I spend in the Gardens?

There is no time limit for your stay in the Gardens, however, this may be reviewed and may subsequently change.

Is the tea room open?

The tea room is currently closed, however, cold drinks can be purchased from the shop. We hope to be able to sell takeaway hot/cold drinks and ice creams in due course and will update this when we are able to. 

You are welcome to bring your own picnic, but please take all your rubbish home with you.

Is there toilet facilities available?

Toilet facilities are limited: only the terrace outdoors toilets will be open initially, with a one in and one out queueing in operation.