Reopening and Coronavirus FAQs

During these new and uncertain times, it’s understandable to feel overwhelmed when visiting public spaces – which is why we’ve put in place measures to ensure the safety and comfort of our visitors and staff.

With plenty of green open space, the Gardens is the perfect location to relax and unwind.

If you have any of the symptoms of Coronavirus or you have been in contact with anyone with the virus in the last 14 days, please do not come to the Gardens.


“You can visit any time of the year and there is always something different to see, felt very safe and as a 70+ visitor was very comfortable with the safety measures in place for our protection. A lovely place for families and anyone young or old to visit and relax.”

– Penny H


Below are answers to some of your most frequently asked questions in the light of current guidance. If you have any further questions, please get in touch with us.


How do I book tickets?

Click the ‘Buy Tickets’ button at the top of our website. Select the date and time you wish to visit the Gardens and click ‘Tickets’.

Members: Member can visit the Gardens for free but must book a ticket online in advance for a time slot. 

Click ‘Enter promo code’ and input your membership number. ‘BBG Members’ will then appear as an option.

Select ‘1’ from the dropdown list. This is 1 ‘timeslot’ rather than 1 person. Your membership will still be valid and you will still be allowed to bring along the number of guests your membership will normally allow:

  • Adult Plus Guest (one adult, one family guest)
  • Family (two adults, three children/concessions)
  • Concessions (students, 60+, allows admission for cardholder and guest)
  • Life Membership (allows membership for cardholder and guest)
  • Senior Life Membership (allows admission for cardholder and guest)

You will need to bring your membership card and some personal photographic identification of the cardholder with you. The cardholder must be present.

Non-members: Select the ticket type you would like and select the number of tickets from the dropdown menu. Please note, the number of tickets may vary depending on availability and the number of tickets that have already been booked.

If you need help with the booking or have no access to the internet/website, please do call us on 0121 454 1860 and we can make the booking for you.

Please note: Tickets are non-refundable and non-transferable.

How do I use my Gardeners World 2-4-1 card?

You will need to book just one adult ticket via our website and then you can bring your extra guest with you – you will just need to ensure you have your 2-4-1 Gardener World card with you when you visit.

How do I book 2 for 1 tickets at Kew Gardens using my membership?

All 2 for 1 tickets for Kew Gardens must be pre-booked online; there is no entry without a pre-booked ticket.

Members can use the code ‘PARTNERGARDENS‘ and select the ticket type ‘Partner Gardens’ when booking – you will automatically be allocated an extra ticket when booking. Members will only need to select one ticket and when using the 2 for 1 code and select the correct ticket type and will automatically be sent two tickets.

Click here to find out more about Birmingham Botanical Gardens membership.

Is there parking available at the Gardens?

There is parking available, but if you are able to do so, please visit us on foot to help ensure space for visitors who need the car park most.

When are the Gardens open?

As of 5th November 2020: 10.00am-3.30pm daily, but this will be reviewed and may change. If we do need to change this, we will update our website and social media to reflect any changes. You can sign up to our newsletter too.

How long can I spend in the Gardens?

There is no time limit for your stay in the Gardens, however, this may be reviewed and may subsequently change.

Is the tea room open?

Our tea room is serving takeaway drinks and packaged snacks, such as chocolate bars and crisps, only from 10.30 am – 4 pm weekdays and 10.30 am – 5 pm on weekends.

Indoor seating isn’t available, but seats are available outside the tea room.

Visitors are welcome to bring their own picnic. We kindly ask that all rubbish is taken home with you.

Is the playground area open?

Our playground area has been re-opened. However, to ensure the safety of our visitors, the playground will be re-opening with restrictions that must be adhered to.

The playground will be open daily from 10 am until 2 pm, and a maximum of 30 people will be permitted into the area at a time to use the playground for a maximum of 30 minutes.

Is there toilet facilities available?

Toilet facilities are limited: only the terrace outdoors toilets will be open initially, with a one in and one out queueing in operation.

Are dogs allowed into the Gardens?

Unfortunately, no animals are allowed into the Gardens except for guide dogs.